New, unworn items can be returned to Minimalist Designs within 45 days of delivery and your money will be fully refunded.
USA & Canada
1350 East Arapaho Rd
Richardson Suit 230
22 Long Acre Covent Garden
Jafza One, Rebel Ali Free Zone
Once your order has been submitted we are immediately beginning the process of production of your personalized items. If you would like to cancel your purchase, please contact our Customer Service Representatives
Cancellations will be processed on the day we receive your cancellation request. Your account you used to purchase your items will be refunded. It may take up to 7 business days from the day your refund was approved.
Minimalist Designs reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please contact our Customer Service Representatives
We’re happy to repair or rework your piece at any time. Standard shipping rates may apply. Once we receive your rework, it can take up to 2 weeks to process.If we’ve made a mistake on your order, please let us know! We’ll fix it for you right away and send you a return label.*
If your piece is in need of a rework within the first 6 months of delivery, let us know and we will fix it for free.
- Length or size
- Broken chain
- Quality issue
- Lost piece
We totally understand that every situation is different. These are our general policies, but we handle everything on a case-by-case basis. If your issue is not addressed here, no worries! We want to help you with whatever you need. Just get in contact with our support team if you have any questions.
Here at Minimalist Designs, we strive to make every piece of personalized jewelry as precious and beautiful as the moment it commemorates. But if you feel that your item arrived damaged or has an error, please let us know immediately. We want to hear from you and will do everything possible to rectify this situation. To get in touch with us concerning a return or cancellation, please email us at firstname.lastname@example.org